At Asanostore, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a refund policy under the following conditions:

1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:

Timeframe: Refund requests must be made within 15 days of receiving the item.
Condition: The item must be unused, unworn, and in the same condition that you received it. It must also be returned in its original packaging, with all tags attached.
Proof of Purchase: A valid receipt or proof of purchase is required to process the refund.

2. Non-Refundable Items
Certain items are not eligible for a refund, including but not limited to:

Gift cards
Personalized or custom-made items
Sale or clearance items

3. How to Request a Refund
To initiate a refund:

Contact our customer service team at asanostoreunited@gmail.com or call us at 346-639-9290 with your order number and reason for the refund.
Our team will provide you with instructions for returning the item.
Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refund Process
If your refund is approved, it will be processed within 7-10 business days. The refund will be applied to your original method of payment. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your account.

5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:

Check your bank account or credit card statement again.
Contact your credit card company or bank, as processing times may vary.
If you’ve completed these steps and still have not received your refund, please contact us at asanostoreunited@gmail.com or call 346-639-9290 for further assistance.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at asanostoreunited@gmail.com with proof of the defect or damage.

7. Return Shipping
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
If the return is due to an error on our part (such as receiving the wrong item or a defective product), we will cover the return shipping costs.

8. Contact Information
If you have any questions about our refund policy, please contact us at:

Asanostore
Email: official@asanostore.com
Customer Service Email: asanostoreunited@gmail.com
Phone: 346-639-9290
Address: 10350 Land End Dr, Houston, Texas 77099, USA